Your privacy matters to us. This policy explains clearly and plainly what data we collect, why we collect it, and how we protect it. We do not sell your data. We do not use your audio for AI training. We do not run advertising.
NeuroMix AI, LLC ("NeuroMix AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your information when you use the NeuroMix AI platform at neuromixai.com (the "Service").
By creating an account or using the Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Policy, do not access or use the Service.
Your audio files are the most sensitive data you share with us. We treat them accordingly.
When you upload an audio file, it is transmitted securely to our servers for processing. Your file is used solely to generate your mix — it is not listened to by humans, not analyzed for non-mixing purposes, and not shared with third parties except as necessary to provide the Service (see Section 5).
We do not use your uploaded audio files to train our AI models. Our AI was trained on synthetically generated session data, not on user-uploaded audio content. This means your music is never used to improve our models or anyone else's.
Mixed output WAV files are retained on our servers for 7 days from the date of your session. After 7 days they are permanently deleted. You are responsible for downloading your mixed audio within this window.
Original uploaded audio files are deleted from our servers promptly after stem separation and processing is complete. We do not retain your original uploads beyond what is necessary to complete your mixing session.
Session metadata (mix plans, metrics, settings) may be retained indefinitely for product improvement, support, and your session history.
We use the information we collect for the following purposes:
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data in transit via Cloudflare SSL, password hashing using industry-standard cryptographic methods, access controls limiting who within our organization can access your data, and regular security monitoring of our infrastructure.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that may affect your rights and freedoms, we will notify you as required by applicable law.
We retain different categories of data for different periods:
| Data Type | Retention Period |
|---|---|
| Account information (name, email) | Until account deletion + 30 days |
| Original uploaded audio files | Deleted after processing is complete |
| Mixed output WAV files | 7 days from session completion |
| Session metadata and mix plans | Indefinitely (your session history) |
| Audio metrics and reports | Indefinitely (accessible from dashboard) |
| Server and processing logs | Up to 90 days for debugging purposes |
| Email communications | Up to 3 years |
When you delete your account, we will delete your personal information and session data within 30 days, except where we are required to retain certain information for legal, tax, or regulatory purposes.
You have the following rights with respect to your personal information:
The Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@neuromixai.com and we will delete that information promptly.
NeuroMix AI, LLC is based in Tennessee, United States. If you are accessing the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer.
We are aware of data protection regulations in various jurisdictions, including the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you are a resident of the EU, UK, California, or another jurisdiction with specific data protection rights, you may have additional rights beyond those described in Section 8. Please contact us at info@neuromixai.com to exercise any such rights.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you by email or by placing a prominent notice on the Service prior to the change taking effect.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
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This Privacy Policy was last updated on April 14, 2026. NeuroMix AI, LLC reserves the right to update this Policy at any time.
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